Other information for travelers
The brochure "Traveling in Europe" provides practical information for tourists traveling within the EU. You will find information on documentation, shopping, driving, healthcare, communications, weather, public holidays, cultural events and help if things go wrong.
VAT export refund scheme
Visitors from outside the EU are entitled to get a refund of VAT paid on goods they have purchased during their stay in the EU provided that the goods are produced to Customs on departure from the EU together with the VAT refund documents. These documents are normally prepared by the merchant from whom the goods have been purchased, and the refund is made directly by the merchant, rather than the customs service.
In many countries, commercial firms act as agents for the merchants. Generally, merchants or the commercial companies charge for this service by making a deduction from the refund. As the refund scheme is voluntary, travelers should check that the merchant participates in the scheme before the goods are purchased.